FAQs

 

Q: What is a PSAP?
PSAP stands for Personal Sound Amplification Product. Similar to a hearing aid, PSAPs are used to help augment one’s hearing, especially in certain environments where one may have a hard time hearing. PSAPs can be bought over-the-counter and do not require a visit to the doctor.

Q: How long does it take to charge?
It takes roughly 3 hours to charge from 0-100%. Three hours is required as the charge rate is based on the battery manufacturer’s recommendation (low charge rate to optimize battery life).

Q: How long will it operate between charges?
A full charge will typically offer 15 hours of usage.

Q: Is the product one-size-fits-all?
We include a variety of different sized silicone tips to ensure you get the best possible fit. If you still have issues, please contact us and we can help you!

Q: What is the difference between a left ear and a right ear PSAP?
The sound tubes are ear-specific, the PSAP should be ordered based on which ear you intend to use.

Q: Will my insurance pay for this?
Every insurance company is different, so we recommend you speak with your specific insurance company for any questions on coverage.

Q: Does the Oasis-RC use Bluetooth?
No, the Oasis-RC PSAP does not use Bluetooth.

 

Q: How to start Charging and Dehumidification?
1. Connect the charging pad to the power source using an adapter.

2. When you press the red button for about 2 sec, the Green LED lights up on the charging pad, and when the hearing aid is placed on the charging pad, Wireless charging and dehumidification begin, and the average charging time is about 3 hours.

 

Q: I can’t hear sounds in a specific frequency band such as a man’s voice or a woman’s voice. How should it fit?

1. Check that the hearing aid is charged and turn it on.

2. Fit the receiver into the ear hole and place the hearing aid on the ear.

3. After pressing the hearing aid button for about 1 sec, the program changes and the frequency sound volume changes. </br>

4. 6 programs are provided, and you can find the best program through repeated cycles.

 

Q: The sound of the hearing aid is too loud or too low, what should I do?

1. Check that the hearing aid is charged and turn it on.

2. Fit the receiver into the ear hole and place the hearing aid on the ear.

3. After pressing the hearing aid button for about 0.5 sec, the volume of sound changes, and each time it is pressed, it increases in the direction of increasing it, then decreases in the direction of decreasing again when it reaches the limit, and increase again when it reaches the limit. It provides 20 steps of loudness, and sets the optimal loudness by repeatedly testing it.